Careers
Join Our Team
If you’re interested in joining our growing team, we’d love to hear from you! Whether you’re a fit for any of the job descriptions mentioned or have other amazing skills you’d like us to consider, please complete the form below:
Your focus includes new client growth and overseeing the business relationship with your accounts while exceeding customer’s expectations. Plan and implement sales, marketing and product development programs targeted toward existing and new markets while continually seeking new and beneficial programs/products for our clients.
Responsibilities:
- Develops and implements strategic marketing plans and sales plans and forecasts to achieve client and corporate objectives for products and services
- Assists with overseeing and evaluating market research and adjusts marketing strategy to meet changing market and competitive conditions
- Establishes and maintains relationships key strategic partners
- Provide nothing less than exceptional service to our clients and their employees
- Maintain the highest level of industry knowledge to enable comprehensive consulting
- Represents Company during any interaction with the highest standards
- Reviews and analyzes benefit program performance against quotes and plans to determine effectiveness
- Knowledgeable of carrier products and changes thereof
- Expertise in multiple healthcare programs and models to be able to think creatively to enable greater value add for our clients
- Monitor external and internal environment for development of new market segments
Position Summary
Reviews and analyzes customer accounts for accuracy and make and take customer support calls. Prepares customer quotes, coordinates new group enrollment and facilitates new client on-boarding.
Responsibilities & Duties
• Assists in resolving issues with the carrier; act as a liaison between the client/employee and the carrier as an advocate
• Data-entry of client information as part of the on-boarding process
• Prepare sales information for customers
• Assists in managing assigned accounts
• Performs other related duties as required
• Maintain an up-to-date comprehensive knowledge of carrier plan designs and processes
• Maintain awareness of Healthcare Reform Legislative policies and changes thereof
Competency Profile
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Analytical—the individual synthesizes complex or diverse information
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Detail oriented and ability to multi-task
Position Summary
Primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent, in-depth knowledge of company services as well as fellow team members within the Customer Service Department.
Responsibilities & Duties
External:
• Proficiency with carrier’s various web-based systems
• Overall knowledge of the organization and its specific departments and how they work together
• Specific knowledge of Customer Service procedures
• Provide timely feedback to the client and/or the client’s employees regarding service issues or customer concerns/questions
• Partner with Account Managers to meet and exceed customer’s service expectations
• Receive and enter group enrollment changes, adds or terminations
• Initiate file maintenance for corrections to client files and/or client employee data
• Handle irate customers in a professional manner
• Other duties may be assigned to meet business needs
Internal:
• Provide administrative support
• Maintain internal databases
• General clerical assistance
• May perform personal executive secretarial services under limited direction
• Responsible for reception and telephone duties, including signing for front office packages
• Other duties may be assigned to meet business needs
We’re always looking for intern help! If you’re interested in learning more about Salus Group and our current internship roles, please submit your information and we will be in touch.